FAQs

Everything you need to know about our craft

Whether you’re exploring our custom furniture options or have questions about our process, materials, or shipping, we’re here to help.

Here, you’ll find answers to some of the most common questions our customers ask. If you don’t see what you’re looking for, feel free to contact us.

Get in Touch
info@woodbuiltco.com
(585) 322-5601

Opening Hours
Monday-Friday: 9am–5pm
Saturday-Sunday: Closed
By Appointment Only

We specialize in custom luxury furniture and cabinetry, handcrafted one piece at a time. Each item is designed according to your unique vision—with your input shaping the final product.
Our workshop is based in Rochester, New York, and you can contact us at (585) 322‑5601. We’re open weekdays from 9am to 5pm.
Start by sharing your ideas—photos or sketches are great! Let us know your preferred wood species, finishes, and design style. We'll work with you to finalize the design before building. Contact us today.
Absolutely. We pride ourselves on using the finest wood products and welcome your preferences—whether it's oak, maple, walnut, or a specialty species.
Yes! Our process includes collaborative design input, ensuring form, function, and aesthetics align with your vision. You'll be involved at every stage.
Yes. Every piece is completely handmade, using traditional woodworking techniques and careful craftsmanship to achieve superior quality.
Our typical process is:
1. Initial consultation
2. Comprehensive quote generated
3. Creation of 3D CAD rendering
4. Furniture is built in our workshop
5. Delivery and installation
Timeline depends on size, complexity, and material availability. We'll provide a detailed estimate during your consultation based on your project specifics.
Yes! We’re happy to share photos of completed work and can provide references upon request. Seeing actual pieces helps in selecting styles, finishes, and joinery details.
Just call us at (585) 322‑5601, email info@woodbuiltco.com, or use the contact form on our site.
Let us know your project details—drawings, inspiration pics, and desired materials etc.
We look forward to hearing from you!